Our GOAL Is To Make Your Shopping Experience As Simple As Possible.
Listed below are our policies and procedures.
Payment Policy: VISA, MasterCard, AMEX or Discover direct to
Especially For You via our Secure
Shopping Cart by Ultracart and Autorizenet credit
card payment gateway.
Note: ONLY - Nevada residents are required to pay 7% Nevada State Sales Tax.
Shipping Policy: We ONLY ship via USPS Priority Mail
(Must Use for
PO boxes) and UPS Ground Service or UPS 3-Day Select to the
USA 50 States ONLY. (We do not ship internationally at this
time.)
Order-To-Ship: Please allow 1-2 business days for order processing and
packing time for all in stock items. You will receive an email from us,
when your package ships.
Returns
Help! My order is damaged!:
We carefully inspect each and every item before it leaves our warehouse and fewer than 1% of our shipments arrive with damage problems. However, if you are one of the unfortunate 1%, here is some important information for you:
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1. Don't throw away anything. Keep all original packing materials.
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2. Contact us immediately, either by phone at
(775) 782-1966 or by eMail at: sales@efy-online.com.
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3. Explain the problem. Tell us exactly what was damaged.
Indicate whether you want an exchange or a refund.
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4. A return authorization number
(RA) will be given to you.
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5. Follow the instructions given to you for the return.
There is NO Damage but I Would Like to Return an Item:
If you would like to return an item for a reason other than shipping damage, you must contact us within 14 days of receipt. You may email us at
sales@efy-online.com or call us at
(775) 782-1966. (Note - Please have
/ include your order number before contacting us.)
There are no returns on worn or
washed clothing, sale merchandise and all jewelry items.
If the item qualifies, a return authorization number will be issued. The number must be clearly marked on the outside of the package, preferably on the shipping
label.
Original shipping charges are non-refundable.
Return shipping will be at your expense. When we receive the
item(s), we will issue a refund for the cost of the item minus a 15% restocking fee.
We will not accept returned items that do not include a return authorization number. |
